PACOM (the “Company” or “we”) has developed this privacy policy out of respect for the privacy of our customers, visitors to our website, job applicants, and independent contractors. This policy describes the personal information we collect, use, and disclose about individual consumers, applicants, and contractors who visit or interact with this website, visit any of our offices, facilities or locations, purchase or inquire about any of our products or Services (defined below), contract with us to provide Services, apply for a position of employment, or otherwise interact or do business with us.
This policy applies to information collected, used, and disclosed by and its affiliates in connection with information that we collect:
Collectively, the Sites, Apps, Social Media Pages, Email, and offline interactions are referred to as the “Services.”
This policy does not apply to any information processed by PACOM in its capacity as a service provider on behalf of a business partner or customer, for example, when such a party provides us with information concerning their own consumers or employees. PACOM will process that information in accordance with that business partner’s or customer’s instructions and applicable law.
This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries; if you are a California resident who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees, you may request access to our Employee Privacy Policy by sending an email to privacy@pacom.com.
By using the Live Chat feature, you consent to our collection and analysis of all personal information provided. We utilize a vendor called Drift (“Chat Vendor”) to process, analyze, and store the contents of the chat on our behalf. The Chat Vendor primarily uses live representatives of the Company, but when they are unavailable, the Chat Vendor is analyzing the data and information submitted to respond intelligently to meet or identify your needs and answer questions.. The Chat Vendor will not sell this data or share it with anyone besides the Company or another vendor engaged to assist in the services provided to the Company. The Chat Vendor will not use or disclose this data for any purpose other than providing services to the Company. For more information on how the Chat Vendor may use or disclose your personal information, please review their privacy policy HERE. By using these forms and features, you direct the Company to disclose to and share with the Chat Vendor any personal information you provide.
Whenever you visit any of our Sites or Apps, we will collect some information from you automatically simply by you visiting, accessing, and navigating through the Sites or Apps, and some voluntarily when you submit information using a form on the Sites or Apps, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our Sites or Apps. Through the Sites and Apps, we will collect information that can identify you and/or your activity.
Additionally, whenever you communicate, interact or do business with us, whether online or at any of our physical locations or facilities, whether you are contracted individually or through an entity to perform services for or on behalf of PACOM, or whether you apply for a position of employment with us, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.
Based on your specific transactions and interactions with us or our Services, we will or may collect, and we have in the last 12 months collected, the following categories of personal information about you. For each category of information, the categories of third parties and service providers to whom we have disclosed, sold, or shared (as these terms are defined by applicable law) the information in the last 12 months are referenced by a letter that coincides with the letter in the list of categories of service providers and third parties that follows soon after this table. While we are not in the business of selling personal information for monetary value, potentially applicable law defines “selling” to include disclosing data to a third party that is not a service provider in exchange for anything of value, and defines “sharing” to mean disclosing data to a third party for purposes of cross-context behavioral advertising.
Name, alias, social security number, date of birth, driver’s license or state identification card number, passport number.
Sold to data analytics vendors and targeted advertising vendors
Shared with targeted advertising vendors
Duration of our relationship with you plus 4 years.
If you are a job applicant and are hired by the Company, then name will be retained permanently, and the rest will be retained for duration of employment plus 6 years. If you are not hired, this data will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Home, postal or mailing address, email address, home phone number, cell phone number.
Sold to data analytics vendors and targeted advertising vendors.
Shared with targeted advertising vendors.
Duration of our relationship with you plus 4 years.
If you are a job applicant and are hired by the Company, this will be retained permanently. If you are not hired, this data will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Username and password for Company accounts and systems (including where a job applicant or candidate must create an account to apply for a job), and any required security or access code, password, security questions, or credentials allowing access to your Company accounts.
Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
Not sold for monetary or other valuable consideration. Not shared with anyone for cross-context behavioral advertising.
Username: permanent; Password or security code: while in use + 2 years
Race, ethnicity, national origin, sex, gender, sexual orientation, gender identity, religious or philosophical beliefs, age, disability, medical or mental condition, military status, familial status, union membership, number of household members, country of residence.
In this category, only country of residence data is sold to data analytics vendors and targeted advertising vendors and shared for cross-context behavioral advertising with targeted advertising vendors. Everything else in this category is not sold for monetary or other valuable consideration, and not shared with anyone for cross-context behavioral advertising.
Duration of our relationship with you plus 4 years.
This data is not collected from or about job applicants (unless required by law or government contract).
Information regarding products or services provided, order information, customer survey information, customer requests and queries, purchasing habits and history, product registration, information on products customers want, like or own.
Sold to data analytics vendors and targeted advertising vendors.
Shared with targeted advertising vendors.
4 years after transaction, unless necessary to maintain for a longer period for product warranty, or OSHA or other regulatory compliance.
Fingerprints, retina scans, facial recognition, handprint.
Not Disclosed other than to the vendor we engaged to process this data.
Not sold for monetary or other valuable consideration. Not shared with anyone for cross-context behavioral advertising.
While in use for identity verification, plus 1 year.
Not collected from job applicants
Financial information, including credit card or bank account number for processing payment on transactions, method of payment on transactions, employment history, company name, role, salary, dates of employment, bank accounts, income sources.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
4 years
Date and time of your visit to our Sites or Apps; webpages visited; links clicked on the website; browser ID; browser type or version; device ID; operating system; internet service provider used to access our Services, Web pages requested and viewed; time spent on our Services; type of device (Windows or Mac), device manufacturer and model, language, operating system name and version, screen size, screen resolution, cookie support by the device; how many images appear on device; Media Access Control (MAC) address, form information downloaded; domain name from which our site was accessed; search history; and cookies; internet or other electronic network activity information related to usage of Company networks, servers, intranet, or shared drives, as well as Company-owned computers and electronic devices, including system and file access logs, security clearance level, browsing history, search history, and usage history.
Sold to data analytics vendors and targeted advertising vendors. Shared with targeted advertising vendors.
3 years
IP address and/or GPS location, latitude & longitude.
Sold to data analytics vendors and targeted advertising vendors.
Shared with data analytics vendors and targeted advertising vendors
3 years
Information collected when you navigate, access or use any of our Sites or Apps via mobile device, including device type, software type; data identifying your device if you access our business networks and systems, including cell phone make, model, and serial number, cell phone number, and cell phone provider.
Sold to data analytics vendors and targeted advertising vendors.
Shared with targeted advertising vendors
3 years
Username and password, account history, usage history, the date and time the App on your device accesses our servers, file access logs, what information and files have been downloaded to the App based on your device number, security clearance level, and any information submitted through the account.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
3 years
Your image when recorded or captured in surveillance camera footage or pictures of you taken on our premises or at our events or that you share with us; audio recordings of calls and virtual meetings as disclosed to you at the time of the call.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
Duration of our relationship with you plus 4 years; if no relationship, this category is retained for current calendar year plus 4 years.
Information gathered on job applicants as part of background screening and reference checks, birthdates, pre-hire drug test results, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, trade skill level and experience, and voluntary disclosures by you.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
If hired, this data will be retained for duration of employment plus 6 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Information contained in job applicants’ resumes regarding educational history, information in transcripts or records of degrees, vocational certifications obtained, and information regarding prior job experience, positions held, and when permitted by applicable law your salary history or expectations.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
If hired, this data will be retained for duration of employment plus 6 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Information on independent contractors contained in tax forms/1099 forms, safety records, licensing and certification records, and performance records, and information related to services provided by independent contractors, including in statements of work.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
Duration of our relationship with you plus 4 years
Information identifying you, if you accessed our secure company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
3 years
Information identifying you, if you accessed our secure company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method.
Not sold for monetary or other valuable consideration.
Not shared with anyone for cross-context behavioral advertising.
3 years
For job applicants, based on analysis of the personal information collected, we may develop inferences regarding job applicants’ predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.
Sold to data analytics vendors and targeted advertising vendors.
Shared with targeted advertising vendors.
Job Applicants: If hired, this data will be retained for duration of employment plus 6 years. If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Of the above categories of personal information, the following are categories of sensitive personal information the Company may collect from or about consumers, independent contractors, or applicants:
Personal information does not include:
44. JOB APPLICANT PURPOSES:
45. INDPENDENT CONTRACTOR PURPOSES:
We may disclose your personal information for any one or more of the business purposes identified above.
We do NOT and will not sell your personal information in exchange for monetary consideration. However, we may sell or share some of your information to third parties for other valuable consideration such as cross-context behavioral advertising.
We contract with third party advertising companies to tailor online advertising to be directed to you on other websites and online services. These third-party advertising companies place, use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our Services. This information, in addition to information the companies receive from your access to and use of other websites or online services on any of your devices, and information received from third parties, helps us select advertising to serve to you and where to serve it based on your experience on our Services and other sites that you visit. They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
We may sell or share your personal information for the following business purposes:
While we do not sell or share your personal information in exchange for money, we may sell or share your personal information for other valuable consideration. You have the right to tell us NOT to sell or share your personal information. You have the full and free right to opt-out of our disclosure of your personal information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the California Privacy Rights Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:
• Click HERE to be taken to an online opt-out submission form, which is also linked on PACOM’s website in any place that says “Your California Privacy Choices.”
• You can use a Global Privacy Controls (GPC) signal. PACOM will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales.
• If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at (855) 212-4814 for assistance and a representative will assist in meeting your needs.
You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at (855) 212-4814 to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to the Company. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.
A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales.
Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services. We encourage users who have DNTs to use GPCs.
We may use or disclose your sensitive personal information for purposes other than the following:
As provided by the California Privacy Rights Act, you have the right to limit our use or disclosure of your sensitive personal information to uses that are necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those services or goods. You have the full and free right to limit our use or disclosure of your sensitive personal information as defined by the California Privacy Rights Act. You may exercise your right to limit without fear of discrimination for doing so. To limit the use or disclosure of your sensitive personal information, you can do any of the following:
• Click HERE to be taken to an online submission form, which is also linked on PACOM’ website in any place that says “Your California Privacy Choices.”
• Please call our toll-free privacy line at 855-212-4814 for assistance and a representative will assist in meeting your needs.
You can have an authorized agent submit a request to limit on your behalf. To submit a request to limit through use of an authorized agent you must provide that agent with written permission signed by you to submit an opt-out on your behalf. The authorized agent may call our toll-free privacy line at 855-212-4814 to make the request to limit and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to the Company. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.
A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations. The criteria used to determine our retention periods include:
We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.
If you sign-up for our email list, we may use services provided by third-party platforms (such as social networking and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please contact us at privacy@pacom.com.
Personal Information is disclosed to licensees and franchisees for their use in relation to the marketing, distribution, advertising, sale and servicing of products sold under license from us.
The Company discloses Personal Information to our affiliates in the PACOM group (including parent and sister companies) for the purposes described in this Privacy Policy. You can consult the list and location of our affiliates here.
In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.
We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.
Cookies are small files that a website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent, until deleted, basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior.
You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:
Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals.
Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.
PACOM licenses the use of its trademarks to unrelated third parties which operate websites independently from PACOM. This Privacy Policy does not cover the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link, including any third-party website or service on which PACOM & Healthcare maintains its Social Media Pages. These third parties have separate and independent privacy policies which we recommend you read carefully. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Twitter, Google, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.
We do not knowingly collect, sell or share the personal information of consumers under 18 years of age.
The protection of the information that we collect about visitors to this website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:
We give you choices about the information we collect and how we communicate with you, and use and disclose your information.
Text messaging/IM
Postal Marketing
Cookies
Bluetooth
Flash LSOs
Our sharing of your Personal Information with affiliates for their direct marketing purposes
If you would like to request to access, update, correct, suppress, restrict, or delete Personal Information previously provided to us, object to the processing of Personal Information, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you can make a request via privacy@pacom.com. We will process and respond your request where required by applicable law (which varies by jurisdiction).
This section of the Privacy Policy applies only to California residents who are natural persons. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
You can submit any of the above types of consumer requests through any of the 3 options below:
How We Will Verify That it is Really You Submitting the Request
If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.
Responding to Your Right to Know, Right to Access, Right to Delete, and Right to Correct Requests
Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
Responding to Your Request to Opt-Out of the Selling or Sharing of Your Personal Information
We will act upon a consumer request to opt-out within fifteen (15) days of its receipt. We will notify all third parties to whom we have sold or shared personal information of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.
A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
Responding to Your Request to Limit the Use of Sensitive Personal Information
We will act upon a request to limit the use of sensitive personal information within fifteen (15) business days of its receipt. We will notify all third parties that use or disclose sensitive personal information of your request to limit and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.
A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent. If You Have an Authorized Agent: If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.
By using this website, you consent to all terms and conditions expressed in this Privacy Policy.
As our Services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.
This policy is in a form that is accessible to consumers with disabilities.
This website is owned and operated by PACOM. If you have any questions about this Privacy Policy, please contact us at privacy@pacom.com or call (855) 212-4814.
**This policy was last updated April 3, 2024.
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